90-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If we did the work and something isn’t right within 90 days, we come back and fix it – no charge, no forms, no debate. That’s the whole thing. You don’t need to recite a policy number or find your paperwork. You call, a real person answers, and we schedule a return visit. The 90-Day Done Right Promise is written into every job we complete, not because we expect to need it, but because a homeowner who spent good money deserves to know exactly where they stand. We’ve been in this trade since 1984, and a company that plans to be around for another forty years doesn’t build that kind of track record by making a customer fight to get what they were already owed.

Call (833) 754-7503

Why We Answer Fast, Everywhere

A gate that won’t close at ten o’clock on a Sunday night is not a Monday-morning problem. It’s a right-now problem. What a national brand with six locations across six states can do that a single-truck shop can’t is keep a live person on the phone around the clock – not a voicemail, not a service that takes a message. A real person, every call, every hour.

When you call with an emergency, our dispatch goes to work immediately. We aim to have a technician at your property within four hours, and most non-emergency repairs get booked the same day or the next. That window is honest because our trucks are stocked before they leave the yard and our crews are local – we’re not routing someone in from two states away. The goal is simple: we’ll be there when we say.

How We Make It Right

You Tell Us

Call (833) 754-7503 and tell the person who answers what’s wrong. No online form required, no case number to track down, no recitation of what you paid or when. If you have the original estimate, great – but we’ll find the job either way. The conversation takes about two minutes.

We Come Back Out

We schedule a return visit at a time that works for you. The same standard applies on a callback as on the original job – a background-checked, uniformed technician shows up on time. There’s no second-tier crew for warranty work. The 400th job gets the same care as the first.

We Fix It

The technician assesses what’s needed and does the work – properly, with the right materials, no shortcuts. If a part failed, we replace it. If our work wasn’t done the way it should have been, we redo it. The K.E.Y.S. values code puts it plainly: Krafted right, Every time. That’s not marketing language; it’s what the crew is trained to.

You Sign Off

When the work is done, we walk you through it. If you’re satisfied, we’re finished. If something still isn’t right, say so – we’re standing in front of you. No paperwork to return, no arguing about what was covered. The promise is written; what it says is what it means.

What Stands Behind the Promise

Promises are only as solid as the people and systems behind them. On every job, Ironworks sends a background-checked, uniformed technician – someone you can let onto your property without hesitation. Our technicians are trained and equipped to service nine major gate-automation brands: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. That breadth matters because the correct fix on the first visit means fewer callbacks for everyone.

Pricing is upfront and in writing before a single bolt is turned. There are no hourly rates that expand as the job runs long, no subscriptions, nothing to sign up for. Every job is quoted job-by-job off a free written estimate, and the number you agree to is the number on the final invoice. No surprises on the bill is not a slogan – it’s the only way we know how to work.

And behind Ironworks stands Keystone – the parent family whose standard this guarantee carries. The Keystone Standard means the family stands behind the brand, and the brand stands behind the crew that shows up at your gate. That chain of accountability is what makes a written promise worth the paper it’s printed on.

Ask Us to Prove It

Call (833) 754-7503 any hour of the day or night – a real person answers. Or book online if that’s easier. Either way, your estimate is free, the terms of the 90-Day Done Right Promise are spelled out in full on our Terms page, and we’re glad to walk you through them before you commit to anything.

Written by Victor Salinas, Owner at Ironworks Gate Co., serving communities nationwide since 1984.