The Promise, in One Paragraph
Every job Ironworks Gate Co. completes is covered by the 90-Day Done Right Promise – the Keystone Standard applied to gates. If the work we performed doesn’t hold within 90 days of your service date, we come back, we fix it, and you pay nothing more. No form to fill out. No receipt to hunt down. No arguing. We have the job on file. That’s the whole promise.
What’s Covered
- Our workmanship. Any repair, installation, or weld our technician performed is covered for a full 90 days – if it fails, that’s on us.
- Parts we supplied and installed. If a part we sourced and fitted fails within the 90-day window, we replace it at no charge.
- The return visit itself. There is no service fee, trip charge, or diagnostic fee to call us back – the return visit is covered.
- A full redo if the first fix doesn’t hold. If the same problem comes back inside 90 days, we don’t patch it again and hope – we do the job right.
- Leaving the job site clean. Same rule on a callback as on the original visit: we leave your driveway the way we found it.
- Any problem we flagged that connects to the work we did. If we noted a related issue on our visit and it proves to be the root cause, that’s still our responsibility to make right.
What Isn’t Covered
We try to be straight with people about this, because a guarantee buried in asterisks isn’t a guarantee – it’s a disappointment waiting to happen. Here’s what falls outside the promise, and why each one is reasonable.
- Damage from a storm, flood, vehicle impact, or accident after our visit. If a car clips the gate post the week after we leave, that’s a new job – but call us and we’ll come look.
- Work performed by another contractor after ours. If someone else opens up what we repaired, we can’t stand behind the result – but we’ll still come out and assess.
- Parts the customer supplied. We stand behind materials we source. If you provide the part and it fails, that’s outside our control – and we’ll tell you that upfront before we install it.
- Normal wear and tear on equipment we didn’t install or service. Gates and motors age. If a component we never touched wears out, that isn’t a workmanship failure on our end.
- Problems you declined when we flagged them. We flag concerns as a matter of course. If you chose to hold off on something we recommended and that issue causes a failure later, it falls outside the promise – though we’ll be glad to come back and address it.
- Damage caused by misuse or tampering after the job is complete. The gate has to be operated the way it’s meant to be operated. If something goes wrong for reasons outside normal use, we’ll still come take a look and give you a straight answer on what happened.
How to Use the Promise
Step 1: Call (833) 754-7503, or book online.
A live person answers that line 24 hours a day, 7 days a week – not a voicemail, not a queue. Tell them you’re calling on a done-right callback and they’ll know exactly what to do.
Step 2: Tell us the job and roughly when it was done.
You don’t need a receipt, a confirmation number, or a contract in your hand. We keep every job on file – the date, the technician, the work performed, and the parts installed.
Step 3: We schedule the return visit.
We’ll find a time that works for you, same as the original visit. No separate paperwork, no authorization process, no manager who has to sign off.
Step 4: We make it right.
The technician comes back, corrects the problem, and the job is done. That’s the end of it. The Keystone Standard doesn’t require anything more from you than a phone call.
Timing
The 90-day window starts on your service date – the day our technician completed the job at your property. If you reach us a few days after the window closes and the problem is clearly connected to our work, we’re not going to quote policy at you. We’ll come look. Each Ironworks location is independently operated, but every one of them honors this promise the same way, because the Keystone Standard isn’t a marketing line – it’s the way the company has operated since 1984 and the way it intends to keep operating.
Questions About the Promise
If anything here isn’t clear, or if you have a situation that doesn’t fit neatly into the items above, call (833) 754-7503. A live person will pick up, hear you out, and give you a straight answer. That’s the easiest way to get it resolved.
Written by Victor Salinas, Owner at Ironworks Gate Co., serving homeowners nationwide since 1984.